Investigating Which Services are Effective on Recommendation of the Airline Companies

This study aimed to determine which services provided by airlines had an influence on recommendations. The authors collected passenger scores from the years between 2014 2019 concerning top 10 airline companies of website www.AirlineQuality.com, is site most commonly used passengers evaluate and airports worldwide. In total, we analyzed 5512 ratings. Binary logistic regression was applied test hypothesis. According results, influential criterion value for money. second important customer relations. Seat cabin space meals beverages follow least related recommendations in-flight entertainment. Previous studies were conducted using surveys. present online ratings attributes with